Privacy Policy

Privacy Policy

Privacy Policy

At Pragati Tour & Travels, your privacy matters to us. We are committed to protecting the information you share and being transparent about how we use it. This policy explains what data we collect, how we use it, who we share it with, and the measures we take to keep it safe.

By using our website, WhatsApp, email, phone support, or any of our services, you agree to this Privacy Policy.

1. Information We Collect

We collect only what is necessary to deliver our travel services. This may include:

1.1. Personal Information

  • Full name

  • Email, phone number, address

  • Date of birth, gender

  • Passport details

  • Visa documentation (photos, bank statements, forms, invitation letters)

  • PAN/Aadhaar (when required by law)

  • Payment information (processed securely; we do not store card numbers)
     

1.2. Travel Information

  • Travel dates, destinations

  • Flight and hotel preferences

  • Co-traveller information (shared with their consent)

  • Corporate travel requirements
     

1.3. Device & Usage Data

  • IP address, browser type, device information

  • Anonymous website analytics

  • Cookies and tracking data (see Section 3)
     

1.4. Voluntary Content

  • Feedback, queries, uploaded documents, or communication history
     

We do not knowingly collect children’s data without guardian consent.

2. How We Use Your Information

Your information is used to:

  • Process visa applications

  • Book flights, hotels, and travel insurance

  • Provide passport assistance

  • Serve individual and corporate clients

  • Send booking updates, confirmations, and reminders

  • Communicate travel alerts or document requirements

  • Prevent fraud or unauthorized activity

  • Improve our services and website experience

We use your data only for service delivery, communication, legal compliance, and customer support.

We do not sell or rent your personal information.

3. Cookies & Tracking

Our website may use cookies to:

  • Improve browsing performance

  • Save preferences

  • Load pages faster

  • Understand website usage patterns

You may block cookies in your browser settings, but certain features may not function optimally.

4. When We Share Your Information

We share your information only when necessary, such as:

4.1. Service Providers

  • Airlines

  • Hotels

  • Visa consulates/embassies

  • Travel insurance companies

  • Payment gateways

These partners receive only the information required to complete your booking or application.

4.2. Legal & Regulatory Authorities

We may share information when required by:

  • Law enforcement

  • Courts

  • Government agencies

4.3. Corporate Travel Clients

For corporate bookings, necessary traveller information may be shared with authorized company representatives for coordination.

We do not share your information with unaffiliated parties for marketing or unrelated purposes.

5. How We Protect Your Data

We use industry-level security practices to keep your data safe, including:

  • Encrypted data transmission (SSL)

  • Secure servers

  • Access controls and authentication

  • Continuous monitoring for unauthorized activity

While no system is completely immune, we take all reasonable precautions to safeguard your information.

6. Your Rights

You may:

  • Request access to the personal data we hold

  • Ask us to correct inaccurate information

  • Request deletion of data where legally permitted

  • Opt out of marketing messages anytime

  • Ask how your data is being used

Some data may need to be retained for legal or operational reasons.

7. Data Retention

We keep your data only as long as required for:

  • Completing your travel service

  • Legal, accounting, and tax compliance

  • Preventing fraud or resolving disputes

Visa-related documents are deleted after the required processing period.

8. Third-Party Links

Our website may contain links to other websites (airlines, hotels, government portals).
We are not responsible for their privacy practices.
Please review their policies before sharing information.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or business practices.
The latest version will always be available on our website.

10. Contact Us

For questions, data requests, or privacy-related concerns:

Pragati Tour & Travels

Email: travelspragatitour@gmail.com
Phone: (+91) 9830325247
Address: 1st Floor, 261 Rabindra Sarani, Kolkata, West Bengal- 700007, India

We aim to respond promptly and fairly.

 

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